Healthy Relationships

Workplace Conflict Mediation

What is workplace mediation?

Mediation is an informal, voluntary and confidential process of dispute resolution where an impartial third party facilitates the parties in dispute to find a resolution on which they both agree.

Why should organisations consider workplace mediation?

It offers a safe, structured, effective and confidential process for participants to find their own solutions to a conflict. The mediator achieves this by providing the parties with an opportunity to express their feelings and concerns to the other party in a safe and non-threatening way and help them to explore the potential options towards agreeing a solution which meets both parties’ needs.

The mediation process:

Initial discussion to assess whether mediation is appropriate
Individual meetings with the 2 people in conflict
Joint meeting between the parties and the mediator
Agreement- the parties agree the format for this
Follow up

Costs

Bespoke quotations will be provided and the total price will depend on the number of days of mediation work.

Did you know…

An estimated average of 485,800 employees resign each year as a result of workplace conflict
The cost of recruiting replacement employees amounts to £2.6 billion each year whilst the cost to employers of lost output as new employees gets up to speed amounts to £12.2 billion, an overall estimate of £14.9 billion each year.
A further 874,000 employees are estimated to take sickness absence each year as a result of conflict at an estimated cost to their organisation of £2.3 billion.

(Ref: ACAS working for everyone article published 11^th May 2021)

Team building

Team building programmes are bespoke in response to the client’s needs. Often psychometric profiling is included as it helps to raise awareness of different personality styles in the team to increase effective communication between team members.

Helping teams to create a team vision and strategic roadmap supports the team with clarity of roles and responsibilities. This can support more collaborative working, bringing together diverse talents to come together dynamically within the team; and increase motivation to work together on aligned shared goals.

You can expect group adult learning in a safe environment, facilitated in an engaging, interactive and fun way. Each workshop is bespoke and uniquely designed to achieve learning needs, and often includes group activities, case studies, discussion, and skills practice.

Costs: Each workshop is specifically designed to meet the unique needs of the client, including the length of the workshop. Bespoke quotations will be provided in accordance with client needs.

Psychometrics

The two psychometric tools that we use are Insights Discovery and Myers Briggs Type Indicator (MBTI).

Each learner will receive a profile unique to them based on the answers they provide in an online Evaluator that they complete. The profiles include individual strengths and development areas; and are designed to increase self-awareness and awareness of others’ personality styles. This awareness can help with effective connection between people and more dynamic transactions and outcomes.

The tools are introduced to the learners either in a 121 meeting or in a group workshop. The content of the profiles is treated confidentially and the learners choose who they share their profiles with. Often further learning facilitation will be included for deeper learning transfer, either in groups or as 121 coaching sessions.

Costs are bespoke to client needs.

Team coaching

Team coaching help teams to connect with each other effectively to:

Shape shared goals and inspire shared accountability
Develop strategy
Deal with ambiguity in a supportive way
Celebrate diverse strengths and collaborate for effective dynamics
Support each other to enable mental resilience

Once the needs are established, a series of interventions could form part of the learning solution including:

Team satisfaction survey and needs analysis
Team psychometrics (with Insights Discovery)
121 coaching sessions in preparation for group sessions
A series of team coaching sessions to build the team’s required future and explore the best ways to achieve this together

Costs: Bespoke quotations will be provided for each programme and prices will depend on the number of days worked.

Conflict coaching

The focus of conflict coaching is to work through a specific conflict or learn conflict resolution skills to be more effective in handling conflict generally.

Depending on the unique situation and client needs, often conflict coaching will consist of a series of 121 and sometimes small group coaching if conflict needs to be resolved between two people or a team of people. The coach will bring leadership tools and techniques to help learners understand 1) the root cause of the conflict; 2) become more self-aware; 3) understand conflict and feel less uncomfortable with it; and 4) learn skills to overcome (internal or external) conflict.